Thursday, August 26, 2010
Infogain Names New Global Head of Human Resources
“Over the years, Infogain has established itself as one of the top companies to work for in India and beyond. We expect Anupam to expand that legacy through his solid leadership and vision in promoting and strengthening our organizational culture,” said Chandhok.
With nearly 20 years of HR experience, Jauhari has become accustomed to driving the development and launch of HR processes and initiatives at the business level. Most recently, he served as the Head of the Resource Management Group at NIIT Technologies in Noida, where he managed more than 20 professionals and the overall global recruiting function. He has also led HR and recruitment efforts for Reliance Industries, Syntel Software and Metamor Global Solutions. An alumnus of University of Allahabad, India, Anupam is a Graduate in Commerce and holds a Post Graduation Degree in Human Resources and Personnel Management.
Sunday, August 22, 2010
Enable your customers to make purchases in real-time from their mobile phones
Architecture
The Mobile POS solution is composed of a client application running on an iPod touch-based hardware platform connected to a Virtual Point of Service J2EE application that interfaces to a server based version of the Oracle Retail POS client. The solution also facilitates remote printing and use with Apple-based terminals
Thursday, August 19, 2010
Application and Industry Agnostic Cloud Solutions
specific solutions (such as Big Data), as well as composite offerings.
Monday, August 16, 2010
Leveraging Remote-Support for Application Management
By Aashu Chandra
Remote-support technology is a proven way to increase agent productivity by empowering them with the ability to access a device directly for more accurate troubleshooting without leaving their desks. Even companies with successful knowledge-base implementations and highly trained agents can find a significant return on investment (ROI) for a remote-support project.
Remote-support technology can give you the following benefits:
· Reducing call-handling time. Case studies from successful remote-support implementations show that with an agent in the driver’s seat, incident-handling time can be lowered by as much as 50 percent for certain incidents. As technology becomes more complex, walking novice customers through recovery procedures or checking detailed settings can take time and increase customer frustration. With the agent free to take control of the machine, perform needed procedures and check settings, much less time is spent actually resolving the issue.
· Increasing first-interaction closure rates. When agents are able to instantly “see” error situations first-hand and check the system environment remotely, problems can be identified and resolved immediately, avoiding multiple calls or email communication to gather additional information.
· Deflecting phone interactions. Allowing customers to communicate effectively via their channel of choice is key to increasing satisfaction. Remote support offers the same capabilities via a Web chat/collaboration session as a phone call, allowing customers to remain in their channel of choice for the entire problem-resolution session.
Remote-support technologies should be a standard component of all application management solutions. Remote-support leads to higher customer satisfaction and reduces cost for the application management service provider.
Wednesday, August 11, 2010
Optimizing Business Outcomes through Effective Information Management
Information Management is a continuum of people, processes, methodologies, metrics, and technology. Infogain’s highly skilled consultants are experienced in the deployment, integration, migration, and support of Information Management solutions. Each member of our team has extensive and ongoing training in the latest products and software, including Oracle and Microsoft, and follows industry best practices, to assist customers in aligning Information Management solutions with strategic objectives.
Monday, August 9, 2010
The SharePoint Advantage & Solution
The SharePoint Advantage
SharePoint is a general purpose web-based platform connecting people with information. It delivers content management, process management, enterprise search and social computing on the intranet, extranet and Internet. SharePoint also has an extensible framework to provide standardization and integration throughout an organization and beyond.
The SharePoint Solution
The business environment transformation continues as clients, partners and employees
demand more from technology to keep them in touch and informed regardless of their
location. SharePoint delivers the functionality being sought after across a broad functional range. Infogain works with each client to develop a strategic roadmap to shape SharePoint functionality, integration and branding to meet current and future client objectives.
Thursday, August 5, 2010
Unlocking the Full Potential of Collaboration
Sunday, August 1, 2010
Simulation in IT Systems
With ever increasing business complexity and automation, IT systems are becoming crucial for the success of all businesses. Any failure or lesser understanding of the systems affects businesses adversely. To minimize the failure or under performance of any IT system requires a thorough understanding of the systems, and if possible, a “what if” analysis that clearly maps out the expected results of the system under different functional and technical scenarios in order to enable appropriate advanced planning.