Thursday, August 26, 2010

Infogain Names New Global Head of Human Resources

LOS GATOS, CA – August 26, 2010 – Infogain’s president of global delivery operations, Eddie Chandhok, announced today the hiring of Anupam Jauhari as Vice President and Global Head of Human Resources (HR). Anupam will be responsible for managing and driving continuous improvement in the areas of talent identification, deployment and development.

“Over the years, Infogain has established itself as one of the top companies to work for in India and beyond. We expect Anupam to expand that legacy through his solid leadership and vision in promoting and strengthening our organizational culture,” said Chandhok.

With nearly 20 years of HR experience, Jauhari has become accustomed to driving the development and launch of HR processes and initiatives at the business level. Most recently, he served as the Head of the Resource Management Group at NIIT Technologies in Noida, where he managed more than 20 professionals and the overall global recruiting function. He has also led HR and recruitment efforts for Reliance Industries, Syntel Software and Metamor Global Solutions. An alumnus of University of Allahabad, India, Anupam is a Graduate in Commerce and holds a Post Graduation Degree in Human Resources and Personnel Management.

Sunday, August 22, 2010

Enable your customers to make purchases in real-time from their mobile phones

Infogain’s Mobile Point-of-Service (POS) solution offers a compelling mobile platform with integrated peripherals. Mobile POS enables your store clerks to handle customer purchases from any location in or near the store. The result: delighted customers and increased sales. Mobile Point of Service is available to both existing and new Oracle Retail customers.

Architecture
The Mobile POS solution is composed of a client application running on an iPod touch-based hardware platform connected to a Virtual Point of Service J2EE application that interfaces to a server based version of the Oracle Retail POS client. The solution also facilitates remote printing and use with Apple-based terminals

Thursday, August 19, 2010

Application and Industry Agnostic Cloud Solutions

Infogain has deep domain and technology knowledge to design and architect specific cloud solutions to meet your customer, partner and employee requirements.By partnering with best-of-breed vendors whose core competencies are the design and delivery of unique Cloud solutions, we are able to offer the richest variety of cloud-based options for our clients. We start by understanding your business and IT objectives and analyzing your current IT architecture.We then work with you to define a concrete roadmap that incorporates the best solution for your specific requirements.Our cloud computing solutions cover the gamut from applications, infrastructure, platform,
specific solutions (such as Big Data), as well as composite offerings.

Monday, August 16, 2010

Leveraging Remote-Support for Application Management

By Aashu Chandra


Remote-support technology is a proven way to increase agent productivity by empowering them with the ability to access a device directly for more accurate troubleshooting without leaving their desks. Even companies with successful knowledge-base implementations and highly trained agents can find a significant return on investment (ROI) for a remote-support project.

Remote-support technology can give you the following benefits:

· Reducing call-handling time. Case studies from successful remote-support implementations show that with an agent in the driver’s seat, incident-handling time can be lowered by as much as 50 percent for certain incidents. As technology becomes more complex, walking novice customers through recovery procedures or checking detailed settings can take time and increase customer frustration. With the agent free to take control of the machine, perform needed procedures and check settings, much less time is spent actually resolving the issue.

· Increasing first-interaction closure rates. When agents are able to instantly “see” error situations first-hand and check the system environment remotely, problems can be identified and resolved immediately, avoiding multiple calls or email communication to gather additional information.

· Deflecting phone interactions. Allowing customers to communicate effectively via their channel of choice is key to increasing satisfaction. Remote support offers the same capabilities via a Web chat/collaboration session as a phone call, allowing customers to remain in their channel of choice for the entire problem-resolution session.

Remote-support technologies should be a standard component of all application management solutions. Remote-support leads to higher customer satisfaction and reduces cost for the application management service provider.


Wednesday, August 11, 2010

Optimizing Business Outcomes through Effective Information Management

Today’s business demands responsiveness, flexibility, lower costs, and easy access to its data and information assets. Infogain’s Information Management Practice combines industry experience, strategic knowledge and technology insight to help companies manage and analyze the volumes of complex customer and business data captured from various sources. We provide the guidance needed to generate a more in-depth understanding of a company’s customers, enabling you to design better products and services, market and sell more effectively, and deliver efficient customer support. The net result is improved customer satisfaction, optimized business operations and increased ROI.

Information Management is a continuum of people, processes, methodologies, metrics, and technology. Infogain’s highly skilled consultants are experienced in the deployment, integration, migration, and support of Information Management solutions. Each member of our team has extensive and ongoing training in the latest products and software, including Oracle and Microsoft, and follows industry best practices, to assist customers in aligning Information Management solutions with strategic objectives.

Monday, August 9, 2010

The SharePoint Advantage & Solution



The SharePoint Advantage


SharePoint is a general purpose web-based platform connecting people with information. It delivers content management, process management, enterprise search and social computing on the intranet, extranet and Internet. SharePoint also has an extensible framework to provide standardization and integration throughout an organization and beyond.

The SharePoint Solution

The business environment transformation continues as clients, partners and employees
demand more from technology to keep them in touch and informed regardless of their
location. SharePoint delivers the functionality being sought after across a broad functional range. Infogain works with each client to develop a strategic roadmap to shape SharePoint functionality, integration and branding to meet current and future client objectives.

Thursday, August 5, 2010

Unlocking the Full Potential of Collaboration

Knowledge worker productivity and business process efficiencies are just two of the beneficiaries of a collaborative work environment that is well aligned with an organization’s business strategies. The ability to find, access and share unstructured data is becoming a top priority for a business to retain its competitive advantage. Through effective collaboration tools, organizations can benefit from reduced IT and maintenance costs, increased productivity and user satisfaction, more streamlined and efficient business processes and, ultimately, greater business agility.

Sunday, August 1, 2010

Simulation in IT Systems

By Tushar Jain

With ever increasing business complexity and automation, IT systems are becoming crucial for the success of all businesses. Any failure or lesser understanding of the systems affects businesses adversely. To minimize the failure or under performance of any IT system requires a thorough understanding of the systems, and if possible, a “what if” analysis that clearly maps out the expected results of the system under different functional and technical scenarios in order to enable appropriate advanced planning.