Infogain's new Transformational Customer Support service enables simplified, low-risk transition to Cloud-based Customer Support

LOS GATOS, Calif.- September 13, 2011, Infogain Corporation, a leading technology solution provider specializing in business solutions and services for Retail, High Tech and Insurance industries, today announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a multichannel, community-based knowledge-enabled solution that leverages the benefits of and innovations available in cloud-based contact center offerings.Read More..

The Traditional Approach: Project Management

While project management skills are obviously important for project managers, interestingly the methods and tools that project managers’ use can be helpful for everyone. Project management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. Any task that requires some preparation to achieve a successful outcome will probably be done better by using a few project maagement methods somewhere in the process. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the resources needed, and determining budgets and timelines for completion. Projects can be various shapes and sizes, from the small and straightforward to extremely large and highly complex. So project Planning might also include specifying milestones or deliverables to be produced, and timelines for achieving the objectives and milestones. In organizations and businesses, project management can be concerned with anything, particularly introducing or changing things, in any area or function, for example:
 
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People, staffing and management
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Products and services
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Materials, manufacturing and production 
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It and communications
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Plant, vehicles, equipment
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Storage, distribution, logistics 
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Buildings and premise
In software development, this approach is often known as the waterfall model i.e., one series of tasks after another in linear sequence. This becomes especially true as software development is often the realization of a new or novel product. In projects where requirements have not been finalized and can change, requirements management is used to develop an accurate and complete definition of the behavior of software that can serve as te basis for software development. While the terms may differ from industry to industry, the actual stages typically follow common steps to problem solving—"defining the problem, weighing options, choosing a path, implementation and evaluation."

SharePoint and its use in Project Management - By Avinash

What is SharePoint?

Microsoft SharePoint is a software platform and a family of software products developed by Microsoft for collaboration, file sharing and web publishing.

SharePoint's multi-purpose platform allows for managing and provisioning of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking tools, enterprise search, business intelligence tooling, process/information integration, and third-party developed solutions. SharePoint can also be used as a web application development platform

SharePoint is capable of supporting multiple organizations on a single 'server farm'. Microsoft provides SharePoint Foundation at no cost but sells premium editions with additional functionality, and also provides SharePoint as a cloud computing solution as part of Microsoft's Business Productivity Online Standard Suite (BPOS) and Office 365. The product is also sold as a cloud solution by local third-party vendors. SharePoint provides various methods for customization and configuration of web areas, all of which have granular governance configurations. Beyond basic page-editing, file-storing and custom design ('branding') abilities, one of the more prevalent forms of configuration is the ability to install third-party customizations called 'web parts' (i.e. portlets/widgets/gadgets).

Microsoft SharePoint 2010 makes it easier for people to work together. Using SharePoint 2010, your people can set up Web sites to share information with others, manage documents from start to finish, and publish reports to help everyone make better decisions.