Field Service Hubs: A winning strategy for SMB Field Service

With continuing cloud computing innovation, there is an increasing opportunity for Field Service Hubs to assist SMB service providers to manage the processes and enable them to focus on what they do best – delivering superior customer service. Field service Hubs can be leveraged to create standalone businesses or they can provide an opportunity for existing vendors to expand service offerings or provide complementary services for core businesses. Field Service Hubs success as a hub depends on overcoming the key challenges of getting the right service agent to the right place at the right time.

Key Benefits includes:

• Cloud based service solutions (e.g. Service Max, Salesforce. com’s Service Cloud) eliminate the need to make large upfront technology investments.

• A hub could provide a single repository of the capabilities of many field service organizations, enabling cross-selling services from complementary local solutions.

• The ability to leverage field service SMBs enables vendors to flex capacity to meet seasonal demand fluctuations or expand service territories without the heavy fixed cost of creating a local field service organization.

• Cloud based service solutions (e.g. Service Max, Salesforce.com, Service Cloud) maintain customer contact information, including details of their service entitlement. 

         For more information on Field Service Hubs, please download our latest white paper from:  
         http://www.infogain.com/resource-center/casestudy_registration.jsp?sectionId=1&dispId=166 

  

Infogain’s Oracle knowledge integration with Siebel CRM

Infogain’s Oracle knowledge integration with Siebel gives users opportunity to maximize their agents productivity. Siebel users have the advantage of unified case and knowledge management through seamless integration with Oracle Knowledge enabling them to tackle the problem at its source to ensure that the customers get accurate information quickly and every time. Infogain is uniquely qualified to help you integrate knowledge management into your contact center. Siebel users maximize agent efficiency and deliver unprecedented levels of customer service in their contact centers by integrating Oracle Knowledge. Infogain can help you implement Oracle Knowledge in your Siebel environment quickly and customize the solution to meet your objectives

 Key Benefits include:

• Reduced research and response times
• Increased resolution accuracy
• Superior levels of customer service
• Ability to manage peak call times more easily