Join Infogain at Oracle Retail CrossTalk 2012

Oracle Retail CrossTalk 2012: Your Experience Platform

June 26th – 28th, Swissotel, Chicago

Infogain is pleased to announce its Gold Sponsorship of Oracle's premier retail event, CrossTalk 2012, an elite gathering of retail executives from some of the world’s most innovative retailers. CrossTalk provides an excellent occasion for networking and sharing insights and best practices among retail leaders across merchandising, planning, business information and IT.  

At the event, Infogain will feature a catalog of cool and effective solutions for Oracle Retail, with the flexibility to carry any size project through the ever-changing retail technology landscape. Please join the Infogain Retail team as they facilitate the Wednesday, June 27^th Affinity Luncheon at 12:15pm, to discuss the power of mobility in the retail environment. Success stories, risks, challenges, best practices and the future of mobile stores are all part of this interactive networking opportunity. 

As a long-standing strategic Oracle partner, Infogain has the coolest solutions for Oracle Retail, with the flexibility to carry any size project through the ever-changing retail technology landscape. Our Oracle Retail solutions leverage our proven tools and Accelerators to deliver:

• Store Systems implementation ,configuration, customization and integration
• Mobile Point of Service and Web Application Integration Framework
• Store Systems integration with E-Business Suite
• Store Systems in the Cloud (ORPOS, CO, BO, SIM) 

The CrossTalk 2012 program tracks will align to the below three imperatives that work together to help retailers create a world-class experience wherever their brands are touched :

• Optimized Operations
• Actionable Insight
• Connected Interactions   

Infogain's Retail team invites you to join them at the CrossTalk event in Chicago, IL, June 26-28, 2012. For more information or to set up a discussion with a member of Infogain's Retail team at the event, please contact RetailServices@infogain.com.

Infogain’s Oracle Knowledge Implementation

Knowledge management implementation benefits customers and agents alike. Search accuracy increases, call resolution times shorten, and users get a sense of accomplishment by adding value to the knowledge base. Call volumes decrease as customers get what they need, quickly. Our experience-based solution design includes user interface customization, information manager repository design, data dictionary development and content migration.

Infogain’s Oracle Knowledge implementation approach includes:

• Requirement Analysis
• Fit-gap Analysis
• Configuration/Customization
• Solution Design
• Testing
• Deployment

Oracle's knowledge management products, formerly known as InQuira, offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications and databases used to store enterprise content. Infogain leverages the Oracle Knowledge application’s diverse-use architecture, which provides solution management functionality to integrate with other Oracle CRM Applications, such as Oracle iSupport, Oracle TeleService, Oracle Field Service, Oracle Depot Repair and Oracle Email Center.

For more information on Infogain's Oracle Knowledge Management Implementation, please visit: http://www.infogain.com/oracle-knowledge-management/implementation.html