With continuing
cloud computing innovation, there is an increasing opportunity for Field Service Hubs to assist SMB
service providers to manage the processes and enable them to focus on what they
do best – delivering superior customer service. Field service Hubs can be
leveraged to create standalone businesses or they can provide an opportunity
for existing vendors to expand service offerings or provide complementary
services for core businesses. Field Service Hubs success as a hub depends on
overcoming the key challenges of getting the right service agent to the right
place at the right time.
Key Benefits includes:
- Cloud based service solutions (e.g. Service Max, Salesforce. com’s Service Cloud) eliminate the need to make large upfront technology investments.
- A hub could provide a single repository of the capabilities of many field service organizations, enabling cross-selling services from complementary local solutions.
- The ability to leverage field service SMBs enables vendors to flex capacity to meet seasonal demand fluctuations or expand service territories without the heavy fixed cost of creating a local field service organization.
- Cloud based service solutions (e.g. Service Max, Salesforce.com, Service Cloud) maintain customer contact information, including details of their service entitlement.
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