Knowledge
management implementation benefits customers and agents alike. Search accuracy
increases, call resolution times shorten, and users get a sense of
accomplishment by adding value to the knowledge base. Call volumes decrease as
customers get what they need, quickly. Our experience-based solution design
includes user interface customization, information manager repository design,
data dictionary development and content migration.
Infogain’s Oracle Knowledge
implementation approach includes:
- Requirement Analysis
- Fit-gap Analysis
- Configuration/Customization
- Solution Design
- Testing
- Deployment
Oracle's knowledge management
products, formerly known as InQuira, offer simple and convenient ways for users
to access knowledge that was once hidden in the myriad systems, applications
and databases used to store enterprise content. Infogain leverages the Oracle
Knowledge application’s diverse-use architecture, which provides solution
management functionality to integrate with other Oracle CRM Applications, such
as Oracle iSupport, Oracle TeleService, Oracle Field Service, Oracle Depot
Repair and Oracle Email Center.
For
more information on Infogain's Oracle Knowledge Management
Implementation, please visit: http://www.infogain.com/oracle-knowledge-management/implementation.html
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