Mobile Point of Service (mPOS) Solution: Redefining Customer Experience

Infogain's Mobile Point of Service (mPOS) solution offers a compelling mobile platform with integrated peripherals, enabling store associates to move away from the registers and to handle customer purchases from any location in or near the store. The result is delighted customers and increased sales.

Mobile POS is available to both existing and new Oracle Retail customers. Mobile POS solution effectively mimics the existing POS environment and simplifies the process and adds to the efficiency, effectiveness and confidence of the instore sales associates. Infogain's mPOS solution supports the Point of Service functionality appropriate for the sales floor, including product look-up, basic CRM and line busting. Mobile POS solution has reduced walkouts and increased customer satisfaction by shortening checkout lines.

The Mobile POS solution gives store associates access to critical customer service and point of sale capabilities.

Features of Mobile POS Solution -

•  User authentication and security
•  Scan or manually enter items
•   Credit card payment using swipe or manual entry
•   Print or e-mail receipt using Infogain's eReceipt solution
•   Accept electronic signature on screen via finger/stylus

Benefits of Infogain's Mobile POS Solution - 

• Increased POS capacity without using valuable floor space
• Empowered sales associates are able to serve customers, from information to checkout, from anywhere on the shop floor
• Incorporates industry standards for security of data and payment information
•  Reduced total costs and time-to-value using the proven mPOS solution that seamlessly integrates with and extends your existing POS environment, preserving the POS upgrade path

For more information on Infogain’s Mobile POS solution please contact at retailservices@infogain.com or visit http://www.infogain.com/retail/mobile-pos.html.

Going Mobile in the Retail Environment

Considerations for selecting a mobile POS solution

Retailers considering the investment in mobile point of service (POS) solutions should evaluate a number of considerations as part of their up-front planning and assessment process in order to ensure the best fit solution and optimal success of their projects. As with any IT-oriented project, both total cost of ownership and expected return on investment should guide the decision-making process. Beyond these, primary considerations include seamless integration with existing retail
systems, utilization of standard business processes, adherence to payment industry security standards, and implementation and maintenance of the solution inclusive of mobile POS hardware devices. A solution that incorporates each of these items will deliver the best return for retailers’ mobile point of service investments.

Phones 4u Selects Infogain to Partner in Ambitious Store Expansion of its Oracle Investment

UK's Leading Mobile Phone Retailer for the Youth Market Partners with Global Mobile and Retail Technology Experts to Deliver Major 'Stores-in-Stores' Expansion on Oracle

GITEX - Dubai, 18 October 2010 - Infogain, a global retail and mobile solutions provider, today announces that leading high street mobile phone retailer for the youth market, Phones 4u, has chosen Infogain to implement Oracle Retail applications to support its partnership with a major UK electronics retailer to roll-out at a minimum of 50 new 'stores-in-stores' before the end of the year, with additional sites planned for 2011.
With over 480 stores Nationwide, Phones 4u is working with Infogain to underpin an ambitious growth strategy based on a solid technology platform provided by Oracle applications and technology. Renowned for enabling retailers to meet shifting consumer demands and rapid, sustainable growth, Oracle's Retail solution offers a solid foundation for delivering a new store experience. Read More

Faster resolution to customer queries

In days past, retailers were generally unaware of their customers until they arrived at the check-out counter. That meant generally 20-30 minutes of missed opportunity to understand and interact with the customer.Today, retailers focus on increasing their sales conversion rates and average tickets by getting their sales associates out from behind registers and having
them interact closely with customers during their shopping experience.

Mobile Point of Service

Infogain’s Mobile Point-of-Service (POS) solution offers a compelling mobile platform with
integrated peripherals. Mobile POS enables your store clerks to handle customer purchases
from any location in or near the store. The result: delighted customers and increased sales.
Mobile Point of Service is available to both existing and new Oracle Retail customers.

Functionality

Out of the box, the solution supports the Point of Service functionality appropriate for the
sales floor, including product look-up, basic CRM and line busting. The solution functionality
includes:

• Log-in and log-out
• Scanned or manual entry of items
• View item details
• Delete, cancel or suspend a transaction
• Credit card payment using swipe or manual entry
• Accept electronic signature on screen via finger/stylus
• Customer data acquisition
• Issue paperless receipt using Infogain’s eReceipt solution

Enable your customers to make purchases in real-time from their mobile phones

Infogain’s Mobile Point-of-Service (POS) solution offers a compelling mobile platform with integrated peripherals. Mobile POS enables your store clerks to handle customer purchases from any location in or near the store. The result: delighted customers and increased sales. Mobile Point of Service is available to both existing and new Oracle Retail customers.

Architecture
The Mobile POS solution is composed of a client application running on an iPod touch-based hardware platform connected to a Virtual Point of Service J2EE application that interfaces to a server based version of the Oracle Retail POS client. The solution also facilitates remote printing and use with Apple-based terminals