IT executives today face the challenging task of lowering their application support cost while delivering guaranteed service levels. Many organizations find gaps in their application management function, preventing them from balancing these priorities and meeting their objectives. When building a strategy for application
management and support, IT managers ask the following questions:
• What kinds of improvements are needed in the IT operation?
• How can we measure the improvements?
• How can we transform the application management
organization?
• How long will it take to more to a higher level of service?
Leveraging its broad experience and industry best practices, Infogain uses a three-phased approach to developing and deploying tailored application management solutions for customers. Infogain assesses your current IT operation, builds a roadmap specific to your organization, and implements and manages the agreed upon solution
With more than two decades of on-time/on-budget delivery, Infogain has built strong, proven, repeatable methodologies and worldwide delivery capabilities for CRM/Customer Support, Business Intelligence, Mobility and Collaboration.
Thursday, June 10, 2010
Wednesday, June 9, 2010
Deliver Results that Exceed Expectations
• Clear roadmap for IT transformation enable specific action pan and results
• Organization synergy for creating an improved and scalable operation
• Enable 360 degree view of IT application’s health
• Enable IT transformation and move towards a pro-active support model
Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.
Key features of the Infogain Pro-Active AMS Assessment Services include:
• Duration: 3 to 7 days
• On-site team working in close collaboration with the client team
• Workshops, 1-1 meetings, information collection and analysis
• Deliverables: Assessment Approach, Recommendations, Transformation Roadmap, TCO model
After the assessment, Infogain can help you with implementing these recommendations and roadmap initiatives through ongoing services of application support, monitoring, maintenance, optimization and QA services.
• Organization synergy for creating an improved and scalable operation
• Enable 360 degree view of IT application’s health
• Enable IT transformation and move towards a pro-active support model
Infogain’s InfoAssess solution covers the first two phases of our application management offering, including assessment and transformation roadmap creation. The assessment covers a wide range of areas like Application Portfolio, Support Model, Processes, Tools, Service Delivery Model, Service Level Framework and Performance Metrics. Because each organization is unique, Infogain creates a tailored assessment approach for your initiative.
Key features of the Infogain Pro-Active AMS Assessment Services include:
• Duration: 3 to 7 days
• On-site team working in close collaboration with the client team
• Workshops, 1-1 meetings, information collection and analysis
• Deliverables: Assessment Approach, Recommendations, Transformation Roadmap, TCO model
After the assessment, Infogain can help you with implementing these recommendations and roadmap initiatives through ongoing services of application support, monitoring, maintenance, optimization and QA services.
Subscribe to:
Posts (Atom)