Faster resolution to customer queries

In days past, retailers were generally unaware of their customers until they arrived at the check-out counter. That meant generally 20-30 minutes of missed opportunity to understand and interact with the customer.Today, retailers focus on increasing their sales conversion rates and average tickets by getting their sales associates out from behind registers and having
them interact closely with customers during their shopping experience.

Mobile Point of Service

Infogain’s Mobile Point-of-Service (POS) solution offers a compelling mobile platform with
integrated peripherals. Mobile POS enables your store clerks to handle customer purchases
from any location in or near the store. The result: delighted customers and increased sales.
Mobile Point of Service is available to both existing and new Oracle Retail customers.

Functionality

Out of the box, the solution supports the Point of Service functionality appropriate for the
sales floor, including product look-up, basic CRM and line busting. The solution functionality
includes:

• Log-in and log-out
• Scanned or manual entry of items
• View item details
• Delete, cancel or suspend a transaction
• Credit card payment using swipe or manual entry
• Accept electronic signature on screen via finger/stylus
• Customer data acquisition
• Issue paperless receipt using Infogain’s eReceipt solution

HP's acquisition of Stratavia

Last week’s announcement by HP of its acquisition of Data Center Automation firm Stratavia indicates a continuing trend of consolidation in this space, evidenced by acquisitions of a similar nature of firms like Opsware and Cassatt. This trend is significant as firms try to deal with rapidly changing and heterogeneous IT environments that are increasingly operating on a dual Hybrid model—which means the maintenance of their internal IT assets as well as those deployed in a Hybrid cloud comprising of both private and public cloud infrastructures.

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