Infogain’s Application Management Services

Infogain’s Application Management Services (AMS) increase the return on application investments and improve IT organization effectiveness freeing IT resources to focus on business priorities. Beginning with an assessment of your needs AMS delivers support throughout the application lifecycle including application , DBA support, application maintenance and systems monitoring. Infogain’s unique engagement-long proactive support model significantly reduces the number of problems reported by clients and produces sustained improvements in user experience.

Application Management Services include:

   

•   Application Support includes functional integration, DBA and technical support services designed to meet your specific needs. Infogain’s global support team handles multi-channel requests and provides around-the-clock coverage. Application Support delivers a full range of metrics backed by well-defined Service Level Agreements. 
•  Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the first place. This service monitors your applications and databases. Monitoring will also detect system errors and performance anomalies before they develop into serious problems.
•  Application Maintenance ensures that applications are running on the most effective application software versions. This service manages bug fixes, minor enhancements and patch releases including periodic planned releases. Infogain oversees a joint change management request process with your team minimizing problems and inconvenience to your users. 
•  Application Optimization improves application efficiency and removes gaps between application functionality and business processes. Infogain will enhance and tune your applications to optimize performance. Your business benefits from improved process automation and increased value.

Key deliverables of Infogain’s AMS assessment are three-fold:

•  A set of recommendations for moving to a higher IT Infrastructure Library framework-based maturity model  
• A roadmap to implement these recommendations  
•  The cost model

For more information on Infogain’s Application Management Services visit: http://www.infogain.com/application-management/services.html

 

Infogain's Salesforce Services

Infogain helps organizations transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage next generation capabilities to build a stronger customer experience, increase customer and agent satisfaction levels and at the same time reduce costs. With experienced CIOs in its practice leadership and 20 years of strong CRM experience and objective insight, Infogain helps its clients "get there smarter and faster".

Infogain provides its clients full spectrum of Salesforce services, including:

• Enterprise IT Assessment and Strategic Planning
• Salesforce Sales Cloud and PRM Implementation
• Salesforce Service Cloud Implementation
• Salesforce Integration

Infogain’s Salesforce practice offers you a variety of custom solutions and accelerators to help you achieve your goals faster and more economically. With Infogain’s Salesforce accelerators you can go from “good” to “great!” with your Salesforce environment. Beat your competition by leveraging the full potential of Salesforce.

Our specialized solutions and accelerators include:

• SFDC assessment
• Editable forms
• Custom e-signature solution
• SFDC-based POS loyalty solutions

For more information on Infogain’s Salesforce services visit: http://www.infogain.com/high-tech/salesforce-services.html.

Join Infogain at Dreamforce '12

September 18-21, 2012

Moscone Center, San Francisco

http://www.infogain.com/company/events-dreamforce12.html

Infogain is pleased to announce its participation at Dreamforce 2012 conference.

Dreamforce 2012 is the cloud computing event of the year, with 70,000+ attendees expected. IT organizations everywhere are leveraging Salesforce to "de-cost" and optimize sales, customer support, and other company operations.

We invite you to meet us at booth #1524 to learn more about our Salesforce Sales Cloud and Salesforce Service Cloud services and solutions, including Infogain's Loyalty POS integration, CTI integration and our esignature solution usable on iPads, iPhones, and other portable devices. Senior members of our Salesforce Practice team will be available to show you demos of our solutions and discuss your needs. Please contact us today to schedule a meeting, or visit us at Booth #1524.

Additional Information:

Register for Dreamforce: www.dreamforce.com

Become a fan of Dreamforce on Facebook: http://www.facebook.com/dreamforce.

Follow @Dreamforce on Twitter www.twitter.com/dreamforce.

Mobile Point of Service (mPOS) Solution: Redefining Customer Experience

Infogain's Mobile Point of Service (mPOS) solution offers a compelling mobile platform with integrated peripherals, enabling store associates to move away from the registers and to handle customer purchases from any location in or near the store. The result is delighted customers and increased sales.

Mobile POS is available to both existing and new Oracle Retail customers. Mobile POS solution effectively mimics the existing POS environment and simplifies the process and adds to the efficiency, effectiveness and confidence of the instore sales associates. Infogain's mPOS solution supports the Point of Service functionality appropriate for the sales floor, including product look-up, basic CRM and line busting. Mobile POS solution has reduced walkouts and increased customer satisfaction by shortening checkout lines.

The Mobile POS solution gives store associates access to critical customer service and point of sale capabilities.

Features of Mobile POS Solution -

•  User authentication and security
•  Scan or manually enter items
•   Credit card payment using swipe or manual entry
•   Print or e-mail receipt using Infogain's eReceipt solution
•   Accept electronic signature on screen via finger/stylus

Benefits of Infogain's Mobile POS Solution - 

• Increased POS capacity without using valuable floor space
• Empowered sales associates are able to serve customers, from information to checkout, from anywhere on the shop floor
• Incorporates industry standards for security of data and payment information
•  Reduced total costs and time-to-value using the proven mPOS solution that seamlessly integrates with and extends your existing POS environment, preserving the POS upgrade path

For more information on Infogain’s Mobile POS solution please contact at retailservices@infogain.com or visit http://www.infogain.com/retail/mobile-pos.html.

Join Infogain at Oracle Retail CrossTalk 2012

Oracle Retail CrossTalk 2012: Your Experience Platform

June 26th – 28th, Swissotel, Chicago

Infogain is pleased to announce its Gold Sponsorship of Oracle's premier retail event, CrossTalk 2012, an elite gathering of retail executives from some of the world’s most innovative retailers. CrossTalk provides an excellent occasion for networking and sharing insights and best practices among retail leaders across merchandising, planning, business information and IT.  

At the event, Infogain will feature a catalog of cool and effective solutions for Oracle Retail, with the flexibility to carry any size project through the ever-changing retail technology landscape. Please join the Infogain Retail team as they facilitate the Wednesday, June 27^th Affinity Luncheon at 12:15pm, to discuss the power of mobility in the retail environment. Success stories, risks, challenges, best practices and the future of mobile stores are all part of this interactive networking opportunity. 

As a long-standing strategic Oracle partner, Infogain has the coolest solutions for Oracle Retail, with the flexibility to carry any size project through the ever-changing retail technology landscape. Our Oracle Retail solutions leverage our proven tools and Accelerators to deliver:

• Store Systems implementation ,configuration, customization and integration
• Mobile Point of Service and Web Application Integration Framework
• Store Systems integration with E-Business Suite
• Store Systems in the Cloud (ORPOS, CO, BO, SIM) 

The CrossTalk 2012 program tracks will align to the below three imperatives that work together to help retailers create a world-class experience wherever their brands are touched :

• Optimized Operations
• Actionable Insight
• Connected Interactions   

Infogain's Retail team invites you to join them at the CrossTalk event in Chicago, IL, June 26-28, 2012. For more information or to set up a discussion with a member of Infogain's Retail team at the event, please contact RetailServices@infogain.com.

Infogain’s Oracle Knowledge Implementation

Knowledge management implementation benefits customers and agents alike. Search accuracy increases, call resolution times shorten, and users get a sense of accomplishment by adding value to the knowledge base. Call volumes decrease as customers get what they need, quickly. Our experience-based solution design includes user interface customization, information manager repository design, data dictionary development and content migration.

Infogain’s Oracle Knowledge implementation approach includes:

• Requirement Analysis
• Fit-gap Analysis
• Configuration/Customization
• Solution Design
• Testing
• Deployment

Oracle's knowledge management products, formerly known as InQuira, offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications and databases used to store enterprise content. Infogain leverages the Oracle Knowledge application’s diverse-use architecture, which provides solution management functionality to integrate with other Oracle CRM Applications, such as Oracle iSupport, Oracle TeleService, Oracle Field Service, Oracle Depot Repair and Oracle Email Center.

For more information on Infogain's Oracle Knowledge Management Implementation, please visit: http://www.infogain.com/oracle-knowledge-management/implementation.html