Infogain’s Oracle knowledge
integration with Siebel gives users opportunity to maximize their agents
productivity. Siebel users have the advantage of unified case and knowledge
management through seamless integration with Oracle Knowledge enabling them to
tackle the problem at its source to ensure that the customers get accurate
information quickly and every time. Infogain is uniquely qualified to help you
integrate knowledge management into your contact center. Siebel users maximize
agent efficiency and deliver unprecedented levels of customer service in their
contact centers by integrating Oracle Knowledge. Infogain can help you
implement Oracle Knowledge in your Siebel environment quickly and customize the
solution to meet your objectives
Key Benefits include:
- Reduced research and response times
- Increased resolution accuracy
- Superior levels of customer service
- Ability to manage peak call times more easily
