Infogain’s Application Management Services

Infogain’s Application Management Services (AMS) increase the return on application investments and improve IT organization effectiveness freeing IT resources to focus on business priorities. Beginning with an assessment of your needs AMS delivers support throughout the application lifecycle including application , DBA support, application maintenance and systems monitoring. Infogain’s unique engagement-long proactive support model significantly reduces the number of problems reported by clients and produces sustained improvements in user experience.

Application Management Services include:

   

•   Application Support includes functional integration, DBA and technical support services designed to meet your specific needs. Infogain’s global support team handles multi-channel requests and provides around-the-clock coverage. Application Support delivers a full range of metrics backed by well-defined Service Level Agreements. 
•  Proactive Monitoring is the best way to fix a problem – by preventing it from occurring in the first place. This service monitors your applications and databases. Monitoring will also detect system errors and performance anomalies before they develop into serious problems.
•  Application Maintenance ensures that applications are running on the most effective application software versions. This service manages bug fixes, minor enhancements and patch releases including periodic planned releases. Infogain oversees a joint change management request process with your team minimizing problems and inconvenience to your users. 
•  Application Optimization improves application efficiency and removes gaps between application functionality and business processes. Infogain will enhance and tune your applications to optimize performance. Your business benefits from improved process automation and increased value.

Key deliverables of Infogain’s AMS assessment are three-fold:

•  A set of recommendations for moving to a higher IT Infrastructure Library framework-based maturity model  
• A roadmap to implement these recommendations  
•  The cost model

For more information on Infogain’s Application Management Services visit: http://www.infogain.com/application-management/services.html

 

Infogain's Salesforce Services

Infogain helps organizations transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leverage next generation capabilities to build a stronger customer experience, increase customer and agent satisfaction levels and at the same time reduce costs. With experienced CIOs in its practice leadership and 20 years of strong CRM experience and objective insight, Infogain helps its clients "get there smarter and faster".

Infogain provides its clients full spectrum of Salesforce services, including:

• Enterprise IT Assessment and Strategic Planning
• Salesforce Sales Cloud and PRM Implementation
• Salesforce Service Cloud Implementation
• Salesforce Integration

Infogain’s Salesforce practice offers you a variety of custom solutions and accelerators to help you achieve your goals faster and more economically. With Infogain’s Salesforce accelerators you can go from “good” to “great!” with your Salesforce environment. Beat your competition by leveraging the full potential of Salesforce.

Our specialized solutions and accelerators include:

• SFDC assessment
• Editable forms
• Custom e-signature solution
• SFDC-based POS loyalty solutions

For more information on Infogain’s Salesforce services visit: http://www.infogain.com/high-tech/salesforce-services.html.