Infogain Takes the Lead with an Amazing Start to Fiscal Year 2015

During our Fiscal Year 2015, which started in July of 2014, Infogain has achieved record high revenues and strong growth by top accounts. We have also acquired several new business accounts in the retail, financial, high tech and telecommunication industries, among others.

Operationally, Infogain continues to maintain strong and stable performance with an increase in billable headcount and utilization rates that continue to hold steady. These indicators point to sustained strong growth and stable management of Infogain deliverables.

Recently, the company participated at Oracle Open World 2014, one of several key events and sponsorships scheduled throughout the year.  Our presence included a booth at the prestigious Oracle CX venue, intermingled with product demos of Oracle RightNow, Oracle Knowledge, and other technologies supporting a best-in-class customer service environment.

Infogain’s Strategic Business Units (SBUs) continue to thrive with many exciting opportunities:

Retail: The retail SBU is excited to offer global retailers a new End2End “Best of Oracle” solution that reduces time-to-market and overall costs enabling them to improve customer experience and profitability. This solution empowers the mid-sized retailer to provide commerce anywhere in an efficient, targeted, and profitable manner.

High Tech:   High Tech is defining the ideal customer service environment by leveraging a confluence of CRM, knowledge, social, omni-channel and mobility.

Insurance:   This SBU has exceeded all of its fiscal goals for the first quarter, achieving strong growth and other accomplishments. Our partner relationship with Mitchell remains strong, with involvement in new initiatives at end clients.

International:  Driven by major business expansions, the International SBU anticipates team size growth to increase significantly. This growth is achieved by consistently high quality delivery of Oracle EBS and software development services.

Fiscal Year 2015 has started anew with outstanding progress and Infogain teams excelling at working cohesively, sharing resources and best practices that continue to improve the value we deliver to our clients. President and CEO Kapil Nanda addressed all Infogainers when he said, “I have firm confidence that we have the right teams in place to reach our goals. I remain appreciative of the daily contributions from every Infogainer, both on the job and with our clients.” 

By:  Cathy Chandhok, Director of International Marketing

 

Leverage Benefits of adoption of ICD-10

With the most significant change in diagnosis classification and procedure code sets in 30 years, the adoption of ICD-10-CM & PCS promised to provide far reaching benefits. It will not, however, come without significant implications for health care organizations. In these times of economic uncertainty is your organization ready to meet the challenges of budgetary restrictions and the demand for better health information management? Are you ready to face the challenges related to advanced technology in health care and ever increasing regulatory mandates?

Infogain’s ICD-10-CM & PCS Readiness Worshop provides the thought leadership and the strategic “next step” guidance required to ensure a successful transition to the HIPAA x12 5010 by Jan 1, 2012, and to ICD-10 by October 1, 2013.Click here to learn more about our three-phased approach.

Trends going forward

"Insurers across the globe are being confronted with the growing need to offer more services to agents and consumers through mobile devices and demand will intensify during the next five years," says leading analyst firm Gartner Research in a recent report on industry trends. Mobile phones can work as mini-computers and are flexible and familiar for the end user which is in contrast to other devices like desktops, laptops etc where adoption had been not so smooth.

While some critics might debate the future of the mobile phone within our industry, consumers and producers around the world are already using mobile technologies to access informational and transactional services which were hitherto restricted to the back end systems.

Infogain has expertise in delivering mobility solutions for the Insurance industry. Please review our solutions page for more information.

Adherence to government standards

Infogain’s mSure application lets your policy holders file instant claims from the accident zone. Initiating the process immediately from the accident zone gives the customer the assurance that you are there for them, leading to higher overall satisfaction and customer retention rates. Using Infogain’s mSure application, policyholders receive alerts on premiums due and are able to pay premiums on the spot.

mSure Features

The mSure Accelerator offers policyholders many core services from the convenience of their mobile phones:

mSupport: ensures immediate support to the policyholder at the scene of an accident
mClaim: enables the policyholder to initiate claims
mQuote: equips the policyholder with real-time access to a real-time quote for auto insurance
mPay: enables the policyholder to pay outstanding premium

What do you get?

• Faster time-to-market for a complete mobility solution
• Seamless integration with backend systems
• Adherence to government standards
• Provides accessibility to your customers in real-time
• Better cross-sell and up-sell capability
• Increased customer satisfaction and loyalty
• Reduced costs
• Increased ARPU (average revenue per user)

Insurance in the Cloud

Today anything from oil supertankers to every inch of Diego Maradona’s world cup soccer winning legs can be insured. There is a vast array of Insurance types such as Medical, Property, Casualty, Auto, Business, Life, Pension and Annuities etc. The intricacies of the various facets of the industry are many and the processes span quoting, pricing, ratings, underwriting, endorsing, claims and so forth. And, there are various providers and players across the Insurance value chain.

With all of this complexity, it wouldn’t seem that the Insurance industry is a good candidate for cloud computing—an architectural paradigm that relies first and foremost on the standardization of processes that can be offered as services and hosted by an external provider.

But, I believe just that. In fact, I foresee a time in the not-too-distant future wherein the Insurance industry will witness its parallel to what Salesforce.com provides for general CRM functions today. And here’s why.

Two Categories of Insurances Processes
Insurance--regardless of what is being insured—can be broadly classified into two sets of processes.

1. Front End Processes: comprised mainly of the processes involved in the quoting, pricing and selling of insurance policies

2. Back End Processes: involved in the fulfillment of insurance claims.

In this article we will focus primarily on the Front End Processes. Though the various types of insurance products differ greatly in their function and applicability, these front end processes through which they can be managed are quite streamlined and identical. Let’s take a closer look.

At a high level, Front End processing involves the following standard steps:

- Submission of Application (Insurance Type – Medical, Auto, Property etc.)
- Rating
- Underwriting
- Quoting
- Binding
- Endorsement and Issuance.

Mobility for Insurance

We have been tracking the sharp increase not just in adoption, but usage of mobile devices for more than voice services, such as SMS texting, social networking, uploading pictures and videos. With this rising demand of mobile technology, the demand for mobile applications also seems to rise. The mobile applications that are able to provide added values like anywhere and anytime access, GPS technology and ease at handling multiple tasks.
Several applications are live today, each of them delivering a highly efficient graphical user interface (GUI) to both internal and external users, and allowing both online and offline execution. All insurance products that allow for an automated workflow will be integrated and handled with the new applications. Mobile applications are certainly the latest evolving wave in the introduction of e-business.
After a car accident, it can be difficult to think clearly and remember all of the details that need to be taken next. Infogain has developed a mobile application to help the customers and as well as field force staff.
Infogain mobile application helps customers find local resources, document the accident and submit Claims information via their handset. Additionally, it provides flexibility to agents by providing them better access to data, better self-service options and opportunity to view key reports. No longer constrained by business hours and inaccessible resources, their business day is far more productive.
This application gives agents a way to do business anywhere, anytime. Agents can login and use this mobile application to upload and download information, exchange data, and view reports. The infogain insurance mobile solution framework enhances the agent experience and gives them a convenient means of quoting, reporting and customer documentation.
Benefits of Infogain mobile solution:
• Provides real-time access to information.
• Offers lower initial cost & maintenance cost.
• Reduces operational costs.
• Increases your websites transaction capabilities.
• Provides agents access to key reports.
• Makes real-time information processing possible.
• Offers new capabilities that produce highly satisfied customers.
Infogain mobility solution fulfils the requirement of both the field force who carry out the sales and claims adjudication process and customers can better view, review, and manage their accounts. This mobility solution allows agents to transact business in real time over a secure web portal. The processes and transactions can also be added to portals that permit real-time access to data and real-time information processing.