Established AMS methodologies based on quality processes and decades of experience, customers gain significant benefits including:
• Scalable, economical and seamless dual-shore program execution
• A process-driven tiered model, which ensures complete encapsulated offerings
• Continuous program measurement evaluation and improvement
• Quick issue resolution
• High adherence to defined SLAs
• A defined feedback process for program management improvement
• Knowledgebase driven technical support for efficient retail business operations
• Process driven application maintenance and support with complete traceability of the application enhancement and its changes
• A team that is designed to work as an extension of the IT department in a partner capacity.
With more than two decades of on-time/on-budget delivery, Infogain has built strong, proven, repeatable methodologies and worldwide delivery capabilities for CRM/Customer Support, Business Intelligence, Mobility and Collaboration.
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