Free your resources to focus on strategic initiatives

Established AMS methodologies based on quality processes and decades of experience, customers gain significant benefits including:

• Scalable, economical and seamless dual-shore program execution
• A process-driven tiered model, which ensures complete encapsulated offerings
• Continuous program measurement evaluation and improvement
• Quick issue resolution
• High adherence to defined SLAs
• A defined feedback process for program management improvement
• Knowledgebase driven technical support for efficient retail business operations
• Process driven application maintenance and support with complete traceability of the application enhancement and its changes
• A team that is designed to work as an extension of the IT department in a partner capacity.

Event Highlights : @ Crosstalk 2010

Oracle Retail CrossTalk 2010 - an exclusive event focusing on retail – took place in Illinois last month and offered retailers worldwide a place to share insights and exchange ideas on retail best practices.

Infogain was a Silver Sponsor at this event, where it showcased its experience in providing state-of-the-art store solutions. Infogain utilized this opportunity to showcase its retail offerings including Point-of-Sale implementation (POS), POS customization, Store operations application management, Retail BI, POS-Enterprise Business Suite (EBS) integration and mobile store solutions.

Event Highlights
The sessions were designed in such a way that retailers were able to gain insights on industry best practices that were easy to leverage and cover a variety of offerings to suit their specific interests and requirements. Through the sessions, participants learned how to:
• Re-design their customer experience
• Re-invigorate strategies for operational excellence
• Re-imagine growth in their business
• Re-create their business-driven retail strategy

Accurate & Real-Time Updates

Retail customers who have invested in EBS and also want to implement Oracle Retail Store Solutions can now leverage comprehensive solution for integrating Oracle E-Business Suite and Oracle Store Solutions.Retail EBS bridge bi-directionally integrates all critical retail data objects including Item, Inventory, Price, Tax, Employee, Financials, Order Management and Customers. With this solution, business users are able to run on-demand or scheduled automated updates to their company’s POS system after adding inventory to their EBS Inventory system. Similarly, users can update their EBS Financials system with store sales data from their POS system. This easy-to-use system automates the more manual processes being used at many retailers today.
Infogain’s comprehensive solution :
Bi-directional ETL tool for synchronizing data between Oracle Retail and EBS products
Custom transformations as required
Customized web interfaces for data export and import between systems
Scheduling of synchronizing events scheduling

Exceptional Service_On the Go

In days past, retailers were generally unaware of their customers until they arrived at the check-out counter. That meant generally 20-30 minutes of missed opportunity to understand and interact with the customer.Today, retailers focus on increasing their sales conversion rates and average tickets by getting their sales associates out from behind registers and having them interact closely with customers during their shopping experience.

Retail Store solutions include industry-leading point-of-sale capabilities, including fulfilling and returning web-generated orders and purchases, accessing cross-store inventory to save the sale, and enhancing the consumer experience with functionalities such as loyalty programs, and convenient emailed receipts. It provides retailers with promotions capabilities and up-sell opportunities.

The complete mobile e-commerce solution

E-receipt solution that can be attached to any existing payment process (online or at point of sale – POS) to allow you to send your receipt in an electronic format to a customer mobile phone/email. It captures basic customer details.Takes best of breed integration software(middleware) to connect your newly created mobile retail environment to existing systems.Infogain has an exemplary track record in systems integration and high volume transaction processing environments.Read more ....

Enable IT Transformation with Integrated AMS

In the current environment of global markets and hyper competition, retailers need to leverage IT investments to their full capabilities in order to gain competitive advantage and increase both the efficiency and the effectiveness of their end-to-end business processes. Now more than ever before, retailers are looking for stable, un-interrupted IT applications which support their key business functions and potential growth. This process increases stress in the organization to maintain the efficiency and effectiveness of applications and IT infrastructure while at the same time managing cost reductions and additional investments on strategic initiatives.

Striking the Balance

The challenge is to strike the optimal balance between the need to deliver high service levels on existing mission critical applications while investing in new strategic initiatives—all within the ever-scrutinized IT budget. In the absence of a well-structured program, retail organizations face the following challenges:

• High cost to maintain their store solutions, corporate applications and support infrastructure
• Inefficient store and corporate operations
• Reduced quality of service to retail customers, vendors, and partners
• Reduced agility to solve IT issues that impact business decisions
• Reduced capability to scale in support of ongoing business growth
• Reduced ability to respond effectively and quickly to statutory requirements and retail related regulatory changes
• Inability to manage diverse IT initiatives with limited skilled resources.

Infogain offers a framework-based Application Management Solution for Retail, which helps to define and manage an integrated set of core processes .

Infogain As Retail Mobility Partner

Infogain is pleased to announce the deployment of a tailor-made retail mobility system now underway for leading UK shoe retailer.Developed to support our clients’ drive for multi-channel excellence and the opening of a new concept store environment at its flagship London Oxford Street store in March, the customised, fully-integrated solution will harness the power of mobile to acquire, retain and transact with customers on the move - opening up a transformational new dimension in customer engagement.Read more ..

Infogain a great fit for Barratts' mobile retail vision

Barratts newly refurbished London Oxford Street store throws opens its virtual doors to the mobile shopping revolution

Infogain, a global retail and mobile solutions provider, today announces the first phase of deployment of a tailor-made retail mobility system for leading UK shoe retailers, Barratts Shoes, now underway for delivery on time.

Developed to support Barratt's drive for multi-channel excellence to coincide with the opening of a state-of-the-art new concept store environment - its flagship outlet on Oxford Street on 25 March 2010 - a sexy new iPhone app will go live the same day, presenting the first phase of a wide-reaching, fully integrated retail mobility system.

Delivering a unique and highly compelling virtual shopping experience, in phase one, the Barratts iPhone app will present the entire season's collections, searchable by occasion (weddings/evening dress/casual wear, etc) or by brand; a trend-setting Barratts Changing Room where clothes images can be uploaded to mix and match against the latest shoe styles, and a 'birthstone' finder with related colours and styles, to add a new, very personal search dimension. Customers will be able to email, mms and Facebook their outfit choices to friends for fun or honest feedback! Customers will also be able to upload their 'completed look' to the Barratts website to enter a dedicated 'My Barratts Style' online competition. Read more..

Store rollout exposure for Retailers

To overcome data integration and information challenges by incorporating different modules from Oracle’s Retail and E-Business Suites.

Specifically, Infogain provided the following:
- BI implementation on OBIEE based on RDW of ORMS
- Multi-phased approach based on business priority to build/enhance the
enterprise data warehouse
- Quick validation of the existing data warehouse Oracle RDW 12.x
- Customized OBIEE repository of RDW 13.x with RDW 12.x
- New dashboards and out-of-box reports from RDW
- RDW integration with RMS, ReSA, RPM and WMS using the DBLink approach.

Solution Benefits
The provision of a capable off-site support team freed the client’s resources to
focus on business issues trusting all operational needs were being satisfied by the
Infogain team. The results were significant IT and business benefits, as follows:
- Adhoc reporting to provide more insight to management
-Easier analysis of historical data to help anticipate future trends
- Increased quality of development by freeing core teams to focus on ORMS RDW
BI Application
-Smooth and fast resolution of all production issues
- Enhanced, secure and stable applications
- Cost benefits due to usage of RETL tool
- Fine tuning and optimization of the RDW
- Quick data validation
- Better visibiilty into store operations
- Efficient expense allocation and budget forecasting.

Infogain @ The National Retail Federation (NRF) 2010

The recent National Retail Federation (NRF) 2010 was an exciting event for us, particularly as retailers worldwide came to see our work and successful implementation of Oracle’s Retail Point of Sale Solution for a major apparel retailer in the US. The Store Tour provided clients with a real in-store view of the benefits of tightly integrated store solutions with back office functions.

In addition, the rapid movement towards mobile as a key part of a multichannel experience was very evident at the NRF. The hot topics were true self service, mobile assisted sales using a handheld ‘virtual point-of-sale’ and mobile retail apps. Read more...

Unveil Five Major Initiatives for Retailers

Infogain's retail solutions are designed to help retailers get maximum value from their investment in Oracle Retail applications, so they can make good decisions quickly and carry the right items at the right times to execute flawlessly on merchandising programs," says Ray Allen, General Manager of Infogain's Retail Practice. "Oracle has the world-class retail apps and Infogain brings the subject matter expertise, architects, project management skills, development, and support that every retailer really needs for implementation and management. We're the link that makes Oracle Retail a truly end-to-end retail solution, and gives retailers a unified view of their business, from in-store operations to corporate strategy to supply chain and logistical management."

InfoGain is a Certified Partner in the Oracle PartnerNetwork.SFYRXDN47FVH